Microsoft Data Center Program Manager - Network Refresh 

United States, Virginia 

619832220

Required Qualifications:

• High School Diploma or equivalent AND 2+ years’ experience supporting IT and Network equipment or related technology
  • OR 3+ years industry experience and college course work.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.

:

• Previous experience with MS Cloud Services and Platforms (e.g., Windows Azure, Office 365, Excel Pivot tables, etc.)
• Understanding of Layers 1-3 Networking Support; firsthand experience with cables and switches
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering. or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Service Delivery

• Creating and managing end-to-end project plans and ensuring on time delivery.
• Supporting deployment of on-site datacenter physical infrastructure for installing, replacing, and troubleshooting cables, optic, and hardware. Interfacing with external groups for network focused deployment or break/fix work.
• Infrastructure planning, placement, and mapping.
• Troubleshooting, replacement, and decommissioning of network devices and components.
• Plan, manage, and communicate end-to-end project plans with stakeholders and teams. This includes the program management of Datacenter Network and Operations Technicians in your metro for the refreshing of all network devices on an ongoing basis.
• Perform day-to-day project check-in and update to manage project delivery and quality.
• Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.
• Gather and provide feedback on lessons learned, best practices, and innovations on processes, procedures, and tools to improve efficiency and productivity.
• Be part of a mobilization team that supports deployments and break/fix activities at datacenter locations experiencing high work volumes.

Data Center Work Environment

• Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
• Suggests improvements in implementation based on depth of understanding.
• Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

Ownership

• In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
• Supports escalation of issues to appropriate owner.

Other

• Embody our and