Airbnb Senior Host Communications Channels Lead 

United States 

617737747

A Typical Day:

• Platform Operations and Roadmap : Define and evolve the Resource Center platform in partnership with Engineering, Education, Community, Product, and Design teams. Translate host needs into scalable platform features that align with business goals.
• Content Performance : Oversee CMS operations, including content uploads, system configuration, and tool integrations. Monitor key performance metrics to inform platform improvements and content strategy.
• Site Performance : Align platform features to support community-building initiatives. Regularly assess platform performance through data and insights to optimize user experience and test new features.
• Platform Enablement: Train and support internal teams and content creators in using the CMS effectively. Develop documentation, templates, and best practices to ensure efficient content production and ongoing platform adoption.
• Module Development: Design and implement modular content experiences that support a variety of Host learning journeys. Collaborate with Learning and UX teams to ensure modules are intuitive, engaging, and adaptable to evolving Host needs.
• Content Governance: Maintain CMS standards, taxonomy, and workflows to ensure consistency, scalability, and quality across all educational content. Partner with global teams to localize and manage content at scale.
• AI Innovation and Problem-Solving : Share and suggest emerging technologies, tools, and best practices. Bring forward innovative ideas to elevate the Resource Center and off-platform tools to expand our impact on the host community.

Your Expertise:

• 10+ years of hands-on CMS skill on large-scale digital platforms, including managing, delivering, and optimizing content to create seamless user experiences (Contentstack experience is a plus)
• Experience implementing a learning management system (LMS) or scaling interactive, personalized modules within a CMS
• Skill partnering with technical teams to explore and integrate AI-driven enhancements into content platforms
• Deep cross-functional collaboration with engineering, product, design, communications, marketing, localization, and customer support teams
• Data-driven decision-maker with a strong understanding of user insights, product analytics, and market research
• Outstanding technical communication skills and a working knowledge of product development
• Confidence partnering with engineers to resolve bugs and improve platform performance
• Capable of writing clear, comprehensive technical briefs that align platform goals across product, design, and engineering teams
• Strong written and verbal communicator with experience engaging diverse audiences, including executive leadership and external partners
• Experience managing teams, agencies, or vendors in cross-functional environments

Offices: United States