Td Bank Manager Operational Resilience Financial Planning National Office Canada, Ontario, Toronto 614707585
DEPARTMENT OVERVIEW
The team delivers on the following:
The 5-year vision for TD Wealth Financial Planning.
Programs and initiatives that drive acquisition, client retention, sales effectiveness, four pillar financial planning and legendary client experiences.
Thought Leadership and continuous delivery of improved end-to-end experiences for both Financial Planners and clients.
JOB DESCRIPTION
As the Manager of Operational Resilience, you will be primarily responsible for driving continuous improvement initiatives and optimizing processes within the FP National Office. This role requires a strategic thinker with a hands-on approach to identifying and implementing effective solutions that enhance operational efficiencies, strengthen regulatory compliance, and achieve organizational goals.
The general accountabilities of this role include, but are not limited to, the following:
Critically analyze, design, document, and improve business processes to enable effective service delivery across the FP Business.
Work cross-functionally to ensure end-to-end process alignment, support compliance, enable digital transformation, and drive continuous improvement.
Possess a strong background in process mapping, stakeholder facilitation, and translating operational pain points into actionable solutions.
Own the integrity of key policies and procedures by creating a review framework to ensure changes due to strategic initiatives are effectively implemented and documentation is updated.
Support process governance by defining ownership, approval workflows, and change control mechanisms.
Ensure alignment with internal controls, audit requirements, and regulatory frameworks.
Develop and implement strategies to enhance operational excellence within the organization.
Analyze current operational processes and identify areas for improvement.
Lead cross-functional teams to drive process improvements and efficiency gains.
Monitor and report on key performance indicators to track progress and impact.
Foster a culture of continuous improvement and operational excellence.
Collaborate with senior leadership to align operational initiatives with organizational goals.
EXPERIENCE AND/OR EDUCATION:
Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven experience in operational excellence, process improvement, or a related role.
Strong analytical and problem-solving skills.
Excellent communication and leadership abilities.
Experience with Lean, Six Sigma, or other process improvement methodologies.
Ability to work collaboratively with cross-functional teams.
REQUIRED SKILLS:
Relationship builder with a proven ability to partner, build confidence and influence multiple stakeholders at all levels across the organization
Project and problem-solving skills with an ability to provide clear and concise direction in a positive and effective manner
Self-starter, with the ability to deal with ambiguity and develop teams, processes and governance from the ground up
Knowledge of Wealth Advice businesses, securities industry regulations, procedures and legal framework is considered an asset, however not required
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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