JPMorgan Employee Readiness Program Management Vice President 

United States, New Jersey, Jersey City 

61449824

Job Responsibilities

• Provide strategic direction across the portfolio of programs supported by the team to help make sure there is consistency in approach, content and user experience
• Ability to see interconnectedness between various frameworks/programs and understand collective impact on end users
• Be a subject matter expert on the content and translate to a method that the impacted audience will best receive (E.g., communications, online content, video supporting materials, etc.) considering input from program owners and business stakeholders
• Own and design creative solutions/enhance existing content to help promote understanding of important concepts by the impacted audience(s)
• Challenge processes on behalf of the user population – ask questions and drive improvements for the user experience – help influence the program and related content
• Manage and respond to stakeholder feedback

Required Qualifications, Capabilities and Skills

• Bachelor’s Degree or equivalent
• Experienced in change management, learning and development and communications is required
• Excellent presentation skills (written and verbal)
• Strong problem solving and analytical skills
• A curious mind that prefers to go deep to understand details
• A positive attitude and team spirit with exceptional interpersonal and collaboration skills

Preferred Qualifications, Capabilities and Skills

• Risk Management / Process Improvement experience preferred