SAP SAP iXp Intern - Customer Support Critical Incident Management 

United States, Virginia 

613338883

Three reasons to intern at SAP

1. Culture of collaboration : meet with mentors, make new friends across the globe, and create a thriving personal network.
2. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you’ll do

Duration: 12 months + possible prolongation until the active, full-time student status criteria is met

Time schedule: min. 24 hours/week (available schedules: 24 / 32 / 40)

• Supporting the processing of the Mission Control Center, Critical Incident Management EMEA team daily inbound
• Provide a globally accessible escalation point for existing customer incidents
• Fill in any process gap to ensure consistent and reliable processing of critical customer incidents
• Ensure visibility to our customer and internal stakeholders into any associated action plans for resolution toward critical customer incidents
• Participate in internal projects driven by internal requirements
• Communicate with SAP internal stakeholders via phone and chat, sometimes email

What you bring

• Enrolment as an active, full-time student (Bachelor or Master) in technology, business, or equivalent work experience in related field preferred

• Advanced English
• Basic knowledge in one business/technology area
• Basic experience dealing with IT and standard software (MS Office, Teams...)
• Knowledge in the everyday use of AI, with a focus on business process analysis
• Customer focus and communication skills (oral/written)
• Problem solving/analytical skills
• Flexible approach to working in teams as well as environment

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