Uber Team Lead II In-Person Support Greenlight - Surrey BC 

United States, West Virginia 

61306903

What You'll Do

• Manage team performance, including terminations & drive results
• Lead, coach, mentor, and motivate employees
• Partner with Recruiting team on hiring
• Compiles insights and feedback to surface to the business
• Address and resolve escalations
• Build and maintain internal and cross-functional stakeholder relationships
• Drive accountability on policies and other guidelines
• Audit your team’s performance in partnership with Service quality members and guide towards progressive improvements; identify opportunities for additional training & development
• May optimize processes and other non-management activities or strategic projects locally or within region
• Capable of managing, coaching, and developing team leads
• Optimizing processes and other non-management activities or projects
• Surfaces insights and customer feedback to the business
• Maysupport scheduling and attendance mgmt
• coordinate to ensure the maintenance of the physical location, inventory, safety, EHS, working with property management and clearing services

Basic Qualifications

• FOR INTERNALS: At least 1 year of informal leadership experience or subject matter expertise
• FOR EXTERNALS: At least 1 year of people management
• Previous experience managing sufficiently complex operations, stakeholders, and stakeholder situations
• Experience in process improvement and P&L management

Preferred Qualifications

• Team management experience of 5 or more people
• Previous role in retail, customer service, or customer support with conversion/retention goals

• Demonstrated ability to problem solve and troubleshoot

• Effective communication skills with the ability to interact and connect with many types of personalities

• Experience leading a team to achieve success metrics without direct manager oversight

• A history of developing a strong culture and a great place to work

Physical Requirements:

• Expected to remain in a stationary position, often sitting or standing for prolonged periods
• May be required to perform repeating motions that include the wrists, hands and/or fingers, e.g., using a keyboard

• Additional Requirements include but are not limited to the following:

  • Required to have regular and predictable attendance in the assigned work location
  • Ability to work in an open floor plan with moderate noise

For Canada-based roles: The base hourly rate amount for this role is CAD$31.25 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .