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Apple Higher Education Systems Engineer United States, California 612617378
21.09.2024
Description
- Deeply understand our customers’ educational and technical ambitions. You will help remove technical barriers and friction points, and enhance customer readiness for our platform.- Provide pre-sales technical support for new educational institution opportunities by sharing status and progressing them through to closure. You will be the voice of our customers and partners inside of Apple to share takeaways and successes.- Develop new initiatives, programs, tools, requirements, and practices for our Field Engineering and Sales teams. You will constantly improve not only our immediate sales territory outcomes, but contribute and influence the broader organization.
Minimum Qualifications
- Bachelor’s degree or equivalent experience
- The role typically requires 10+ years of experience
- Deep knowledge on Apple products and services
- Deep understanding of the infrastructure needed to support education environments on Apple platforms, as well as where our partners can provide solutions.
- Ability to help identify a customer's existing investments, advocate for standard processes and align resources to accelerate their implementation.
- Experienced in helping educators and customers understand the best route forward, and how to make the best use of our tools.
Preferred Qualifications
- Ability to understand your customer's needs and their organization's priorities, initiatives, and transformation goals. You focus on discovery of customer details and their current state. You can align all of this information and engage customers broadly — at department and IT executive levels.
- Success is a result of careful planning. To further the customer’s Apple journey, the HiEd Systems Engineer collaborates with the account team to ensure that the account plans include the right technical motions and owns that part of the plan.
- Success depends on your ability to get things done. Your strong collaboration, attention to detail, and technical guidance increases the technical readiness of your customers. This technical readiness is the platform on which your account team builds success for our customers.
- Everything we create at Apple has a story. This means that you can confidently tell the "Why Apple" story to an executive in a conversational manner focusing on your customer's educational goals. This includes your ability to answer common market, educational, and technical questions during these conversations.
- When an approach to something feels too complicated to be right, it probably is. How a device is deployed and managed affects both IT and end users — often defining how they feel about our devices and impacting their productivity. You prescribe deployment practices that yield efficiencies for IT and a seamless user experience — promoting Apple standard processes and services.
- Familiarity with Apple's tightly integrated set of programs to enable deployment of Apple products with Apple School Manager, Apple Professional Services, and support with AppleCare.
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $134,700 and $202,400, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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