Job responsibilities:
- Be the voice of customers in your product and API designs, and play an active role in designing a product development process that engages customer feedback and insights frequently
- Own key customer experiences, with deep understanding of their jobs-to-done and pain points from sales engagements, all the way to business-as-usual post-launch operations
- Help shape product vision, alongside execution goals (via OKRs) to ensure the team stays inspired while delivering iteratively
- Gather and write product requirements through collaborative stakeholder partnerships
- Work closely with engineering organisation to ensure quality software deliveries, aligning with product visions and customer needs
- Establish requirement gathering and record keeping methodology to roll-out required charging mechanisms
- Define operating model, procedures and R&Rs for management of the connected payment schemes and other technology partnerships
- Work with payment clearing schemes and networks on areas requiring certification, such as evidencing operational processes and implementing security standards
- Assist with Product Management functions such as new business approvals process, product reviews, policy and compliance checks for both product and complementary operational processes, market research, and go-to-market activities
- Lead and run Agile ceremonies such as sprint planning and stand-ups
Required qualifications, capabilities and skills:
- Experience and/or VP level in a product management role building Payments SaaS platforms in B2B businesses
- Experience with platform/ API products and related system design concepts in order to help translate the needs and requirements of the customers into well-designed services
- Exposure to one or more domestic (e.g. SEPA, FPS, Bacs, etc) and / or cross-border payment schemes
- Familiar with additional rigour around regulatory and audit requirements (e.g. financial crime monitoring) that banks are subjected to
- Self-starter, keen to take independent ownership and responsibility in their role
Preferred qualifications, capabilities and skills
- Knowledge of financial messaging e.g. SWIFT MTxxx, ISO20022
- Experience working with directly with clearing and settlement mechanisms (CSMs)
- Transaction banking industry qualifications e.g. ACT / ICM, SWIFT etc
- Project Management / Delivery qualifications e.g. Prince2, Agile
- Knowledge of the external transaction banking landscape, key players (inc. banks, PSPs, fintech, vendors), legislative environment (Open Banking, PSD2/3 etc)