GE HealthCare Services Specialist - Customer/Back Office Support 

Norway, Oslo 

609810290

Collaborates with others to solve issues. This include repairs (both returns and field), technical support or a field service or other service request Accountable for the quality of own work. You will have daily contact with our customers, service engineers, logistic partners, and sales representatives.Exchanges technical information, asks questions and checks for understanding.

Roles and Responsibilities

• Responsibilities

• Provide an excellent service for end customers, distributers & subsidiaries.
• Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.
• Work collaboratively with other GE departments for dispute resolution.
• Establish close relationships with customers and commercial partners to gain their trust.
• Respond to customer queries in a timely and professional manner.
• Develop solid product knowledge and a strong understanding of the Supply Chain.
• Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
• Build effective relationships with other departments to understand impact to customers and service levels.
• Provide knowledge and accurate information to customers.
• Raise quotations for customers and distributors as requested and in line with Company Policy.

Required Qualifications

• This role requires experience in the Services & Customer-Call Center Support.
• Norwegianspeaking.
• Experience with managing multiple projects.
• Ability to work in a cross-functional cross-country team environment.
• Willingness to work as part of a team, and drive/progress individual projects.
• Office-based position (Storo/Oslo)

Desired Characteristics

• Strong oral and written communication skills. Ability to document, coordinate, and execute programs.
• Fluent in Norwegian and English.
• Good understanding of Swedish & Danish.
• Ability to manage oneself and tasks in a proactive manner
• An analytical approach to problem solving.
• Bachelor’s degree or proven experience in customer service.
• Quick and eager to learn new systems and processes.
• Teamplayer

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.