As Service Associate -Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes.
Your primary responsibilities include:
· Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
· Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)
· Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments)
· Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies
· Monitor execution of compliance activities if required
· Perform any activities related to electronic payslips handling
· Communicate any risks to payroll process or deadlines in accordance with escalation paths
· Interact with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely pay
· Report the status of payroll cycle in a timely and accurate manner
· Support year end processes or any other country specific processes not related to monthly payroll cycle
· Initiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels
· 2-3 years’ experience in payroll operations for any International IT / ITES Company
· Good communication skills in English both oral & written
· Strong knowledge of MS Excel and MS Word
· Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
· Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
· Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
· Excellent Customer Service skills – ability to communicate to all people at all levels within the organization.
· Must have the ability to resolve difficult customer service issues
· High degree of numeracy skills with meticulous attention to details Team work – the ability to work well within the team is key to this role
· Ambitious individual who can work under their own direction towards agreed targets/goals.
· Ability to work under tight timelines and have been part of change management initiatives.
· Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
· Enhance technical skills by attending educational workshops, reviewing publications etc.
