Your primary responsibilities include:
· Educate and document enquirers on processes whenever necessary.
· Provide quality customer service in every interaction.
· Identify, investigate, analyse, and resolve issues identified within the process.
· Monitor and process tickets in the ticketing system.
· Provide floor support for escalation and query resolution.
· Graduate with 1-2 years of experience in the HR Contact Center at an International IT/ITES Company.
· Proficient in addressing HR Contact Center Operations queries through Inbound Calls, Chat, and Email.
· Proactively anticipates potential issues, adjusts work priorities to meet evolving customer needs, and initiates follow-ups with key customers on resolutions and action plans.
· Effectively collaborates with internal and external stakeholders and positively influences problem-solving and process improvements.
· Demonstrates excellent customer service skills, communicating effectively across all organizational levels, and adeptly resolves challenging customer service issues.
· Proficient in MS Office applications.
· Excellent communication skills in English both oral and written.
· Self-directed and ambitious achiever.
· Meeting targets effectively.
· Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.
