Amazon Sr Mgr AWS Customer Success Specialist Partner Organization 

United States, Texas, Arlington 

606585907

Key job responsibilities
Strategy & Vision
* Engage with the Director of Customer Success and leaders across AWS to understand the current state and develop a strategy to elevate customer success as a strategic differentiator for AWS
* Design comprehensive frameworks that define how AWS and Partners deliver and measure customer success
* Create scalable programs that enable AWS teams and partners to drive customer value realization
* Identify opportunities to innovate and transform customer success delivery across AWS
* Build mechanisms to capture feedback and act on customer insights that inform strategy evolutionProgram Development & Execution
* Develop standardized playbooks and methodologies for customer success delivery
* Create enablement programs to build customer success capabilities across AWS teams and partners
* Design and implement customer health frameworks, artifacts, and intervention strategies
* Build scalable mechanisms to measure and track customer value realization
* Identify and implement tooling to support the customer success programs and mechanisms
* Partner with service teams to integrate customer success principles into service launchesOrganizational Leadership
* Lead a team responsible for developing and scaling customer success programs
* Collaborate with field teams to validate and refine program effectiveness
* Partner with enablement to develop customer success enablement curriculum
* Build strong relationships across AWS organizations to drive program adoption
* Influence senior stakeholders to drive organizational alignment and change
* Exceptionally strong business acumen and financial modeling skills, with the ability to develop comprehensive business cases
* Proven expertise in leading and coordinating large, complex, cross-functional initiatives that drive transformational customer outcomes. You excel at translating high-level strategy into flawless execution
Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

* BA/BS degree required
* 7+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics
* 5+ years of people management experience and strong analytical and strategic thinking capabilities
* Proven ability to influence senior stakeholders and drive change
* Experience building and implementing scalable go-to-market programs and methodologies

* Experience in cloud computing or enterprise technology services
* MBA or advanced degree
* Deep understanding of enterprise customer success delivery models
* Experience developing training and enablement programs
* Strong program management and operational excellence skills
* History of building partnerships across complex organizations
* Experience with data-driven decision making and program measurement