Amazon Sr Mgr AWS Partner Success Specialist Organization 

United States, Texas, Arlington 

194390364

Key job responsibilities
Strategy and approach
* Conduct comprehensive assessment of current partner capabilities, roles, and effectiveness in delivering customer success
* Define the strategic vision for how partners should deliver customer success on behalf of AWS
* Design partner success frameworks that outline required capabilities, roles, and responsibilities
* Develop partner incentives and programs that align partner outcomes with customer success outcomes
* Create scalable mechanisms to measure and validate partner effectiveness in delivering customer success
* Build feedback loops to continuously improve partner-led customer success deliveryProgram Development & Execution
* Design partner enablement programs to build customer success capabilities within partner organizations
* Develop partnership models and economic frameworks that support sustainable partner investment in customer success
* Create standardized methodologies and playbooks for partner-led customer success delivery
* Establish qualification criteria and certification programs for partners delivering customer success
* Build mechanisms to measure partner contribution to customer value realizationOrganizational Leadership & Influence
* Lead a team responsible for partner success strategy and programs
* Build strong relationships with leaders across ASP and AWS Partner Network (APN) to drive program adoption
* Collaborate with partner organizations to validate and refine program effectiveness
* Partner with AWS field teams to ensure alignment between direct and partner-led customer success
* Influence senior stakeholders across AWS and partner organizations to drive change
* Work with service teams to integrate partner perspective into service launches
Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We're looking for individuals with:
* Deep understanding of partner business models and economics
* Proven ability to develop comprehensive business cases and financial models
* Proven experience influencing senior stakeholders in a matrix environment

* BA/BS degree required
* 7+ years in partner management, customer success, or in go-to-market roles
* 5+ years of people management experience
* Strong track record of building and scaling partner programs
* Experience working with global systems integrators (GSIs/Sis), consulting partners, and independent software vendors (ISVs)

* Experience in cloud computing or enterprise technology services
* MBA or advanced degree
* Experience building partner enablement programs
* Strong program management and operational excellence skills
* Track record of driving organizational transformation
* Experience with partner incentive design and program ROI measurement
* Deep understanding of enterprise customer success delivery models