Amazon Workflow Analyst 

India, Karnataka, Bengaluru 

604906423

Other secondary roles include developing/maintaining a series of workflow related trackers that drive day to day site-wide production efficiency (Voluntary Time Off, Absences, Shifts, Overtime), and driving special projects designed to maximize efficiency and increase production and quality.Responsibilities:
• Ensuring daily service levels in all Operational Units.
• Coordinating site staffing needs, including the reporting of site headcount numbers by shift and Operational Unit.
• Coordinating various cross-training opportunities.
• Placement of new hire associates and individual shift changes.
• Identifying workflow headcount deficiencies and overages thus driving overtime hours and Voluntary Time Off as needed.
• Developing/maintaining a series of workflow related trackers that drive day to day site-wide production efficiency (Voluntary Time Off, Absences, Shifts, Overtime), updating the Worldwide Capacity Planning group with site email targets for coming weeks.
• Driving special projects designed to maximize efficiency and increase production and quality.

- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights

- Experience writing complex Excel VBA macros
- 1+ year in WFM on Real Time Monitoring or Scheduling or Forecasting