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Gong Senior Commercial Customer Success Manager 
United States, California, San Francisco 
604290169

22.09.2024
RESPONSIBILITIES
  • Be a trusted strategic advisor to senior revenue and revenue operations leaders to uncover business outcomes and strategically map those to Gong value
  • Own overall customer relationships and drive engagement and adoption, mine and measure value, unearth and mitigate risk, and create customer advocacy.
  • Drive quarterly metrics around portfolio net growth, gross dollar retention, and multi-year renewals
  • Partner with our Implementation team to ensure customers onboard successfully and achieve quick time-to-value against their desired outcomes
  • Partner with Account Executives to secure retention and growth of your portfolio through upsell and cross-sell motions.
  • Work successfully with a wide variety of cross-functional internal partners
  • Proactively identify and lead team process improvements and help us build a world-class CSM team!
QUALIFICATIONS
  • 2+ years of relevant work, specifically B2B enterprise SaaS customer success OR consulting experience
  • Experience prioritizing and managing a book of business and being accountable for quarterly metrics
  • Demonstrated success leading centralized tool deployment and driving adoption, growth and retention
  • Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
  • Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives.
  • Our CSMs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!
PERKS & BENEFITS
  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.