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Gong Customer Success Manager Commercial UKI Ireland, Dublin 322858378
15.12.2024
RESPONSIBILITIES
- Partner with customers’ senior executives to uncover business pain and strategically map Gong’s value
- Drive engagement & adoption across the user base and foster enthusiastic, passionate customers
- Establish a trusted relationship with each customer and drive continuous value of our products.
- 2+ years of relevant work experience, in a CSM, Account Management, AE or SDR role managing 50+ accounts
- Demonstrated background in developing and managing commercial relationships and renewing contracts
- Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
- Excellent verbal and written communication skills
- Previous B2B SaaS and enterprise software experience.
- Passionate about providing an exceptional customer experience
- Creative, resourceful, detail-oriented, and well-organised
- A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment
- Someone who flourishes when given responsibility and a sense of ownership.
- Proactively own and manage the success of a portfolio of accounts, serving as the main point of contact
- Develop individual success plans for your customers ensuring adoption, retention and expansion across your book
- Lead all QBR activity within your book. Some international travel will be required
- Challenge yourself and take your career to the next level.
- Education & learning stipend to support your personal growth and development.
- Annual Leave / Paid Parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home allowance to help you succeed in a remote environment.
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