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Honeywell Lead Cust Exp Specialist 
United States 
603641649

29.07.2024
JOB DESCRIPTION

Keyresponsibilities:

  • Call taking (external & internal customers) and Email handling (external &internal customer);
  • Case – Work Order – Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements
  • Service Appointment dispatch & re-scheduling for Field Service Professionals;
  • Field Service Professionals schedule monitoring (acceptance expiration, overlaps, rejected Service Appointments);
  • Customer Portal cases monitoring, and monitoring of Field Service Professionals generated cases.
  • Ensures country specificities are respected (as the case may be)

Key requirements:

  • Bachelor’s degree
  • French – Advanced
  • English – Advanced
  • Microsoft Office suite

Our offer:

  • Competitive Salary regularly increased based on your performance;
  • Market-leading Sales performance incentive rewarding your individual achievements;
  • Enjoy 25 vacation days per year, plus extra days off for life's special events
  • We provide meal vouchers;
  • Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
  • Medical Insurance Plan paid by the company;
  • Christmas and Easter bonuses;
  • Recognition & referral bonus programs;
  • Comprehensive induction, ongoing training and development to set you up for success;
  • In-house and external learning platforms (Udemy) to continue to expand your skills;
  • Work experience opportunities to help you grow your career with us;
  • Global employee networks to help you connect and grow;
  • Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
  • In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
  • Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
  • Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
  • Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
  • 3 + 2 hybrid work arrangement to support your work-life balance;
  • Flexible working hours;
  • Fresh fruit days in the office.


Additional Information
  • JOB ID: HRD237816
  • Category: Customer Experience
  • Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
  • Nonexempt