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Apple Software Engineer Contact Center Tech Platform Enterprise Systems United States, Texas, Austin 603516464
Today
Description
Act as the CCTech Platform Engineer, contributing to the transition of the contact center platform from on-premises to cloud technology.Oversee and enhance the CCTech environment to ensure optimal deployment of applications and hardware.Develop, update, and maintain high-quality documentation for our products and services, including user manuals, API documentation, system architecture guides, and troubleshooting guides. Ensure these materials communicate complex information clearly and effectively.Identify and recommend system and process improvements related to the Contact Center Platform, suggesting new solutions and enhancing system utilization.
Minimum Qualifications
- FreeSWITCH (or equivalent) development experience
- Working experience in programming languages : golang, Python, C/C++
- Development experience with Media Protocols (RTP)
Preferred Qualifications
- 3+ years in working experieince in FreeSWITCH (or equivalent) development experience
- 3+ years in working experieince in programming languages : golang, Python, C/C++
- 3+ years in working development experience with Media Protocols (RTP)
- Dedication to exceptional customer service
- Leadership skills
- Technical writing skills ( 3-5 years)
- Ability to thrive in a fast-paced, multifaceted environment
- Bachelor’s Degree in Engineering / Computer Science / Information Technology or equivalent work experience
- Outstanding social, communication, and influencing abilities across various cultural contexts
- Strong analytical and problem-solving skills
- Highly accountable and dedicated to completing tasks
- Capable of prioritizing work effectively
- Independent, self-motivated, and committed leader
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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