Truist Systems Analyst-Contact Center 

United States, North Carolina, Raleigh 

679629826

Regular or Temporary:

English (Required)

1st shift (United States of America)Provide systems analysis support for interfacing business and computer application systems. Develop or modify procedures to solve complex business problems considering client needs, application capabilities and industry requirements. Work with Business Analysts, Developers, Operations, and other tech partners to ensure effective design. This is considered a technical expert role and not business-facing.This role will work on the migration, configuration and deployment of AWS Connect.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Gather, formulate and define requirements to solve intermediate to complex business problems.

2. Provide technical team members and users with assistance solving application related problems, such as malfunctions and program problems.

3. Analyze requirements, plan and design applications using techniques, such as structured analysis, data modeling and information engineering.

4. Plan and execute appropriate testing (e.g. test plans, test cases, and test scripts) to comprehensively test assigned enhancements to business applications.

5. Coordinate the installation and application enhancements and/or releases.

6. Expand or modify applications to serve new purposes or improve work flow.

7. Assess the usefulness of pre-developed application packages and adapt them to a user environment.

8. Develop, document and revise flow chart’s system design procedures, test procedures and quality standards.

9. Review and analyze applications, including performance results, to locate code problems.

10. Oversee work products of other Systems Analysts and serve as project leaders for small-sized systems projects.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Information Technology-related field, or equivalent education and related training

2. Six years of experience or equivalent proficiency in application analysis and design

3. Excellent verbal and written communication skills

4. Ability to work independently or as a member of a team

5. Ability to direct and train other team associates

6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need