GE HealthCare Service Delivery Manager & South Asia 

India, Karnataka 

60266833

Roles and Responsibilities:

• Definition and execution of the ISA Service Delivery Strategy

• Leading service delivery team to deliver excellence in “wing to wing” service processes focused on customer needs, process standards, quality and productivity in alignment with LCT leadership

• Driving Customer Service Center Processes, Customer Experience and Customer Problem/Complaint Escalation Processes and Programs, Quality and Compliance Programs, Capacity and Workforce Planning Initiatives, Field Efficiency Improvement Programs, Service Tool Management Processes

• Coordinating SMax deployment in ISA together with International SMax teams.

• Driving establishment of the required operational processes and infrastructure, and leading digitization in alignment with International Service Team

• Monitoring and improvement of key service performance indicators

• Ensuring compliance to quality and regulatory requirements

• Driving projects for service delivery performance improvement

• Monitoring and improvement of service delivery productivity

• Optimizing the utilization of service resources

• Driving resource, capacity and capability development and alignment strategies

Qualifications & Experience:

• Bachelor’s Degree with 15+ years of overall experience

• Should have at least 5+ years of operational or program management experience in service, technology or operations, preferably in Healthcare Business

• Minimum 10 years of progressive work experience in business environment

• Strong analytical and quantitative skills

• Experience on statistical and/or data management tools

• Excellent verbal, written, and communication skills

• Demonstrated ability to motivate others and achieve results

• Change agent with strong credibility and influence in the organization

• Customer-focused in defining quality and establishing priorities

• Proficient in the soft skills necessary to be an effective program manager

• Proven leadership and effective decision-making capabilities

• Ability to monitor and manage critical path elements of consolidated projects

• Ability to make executive level presentations (internal and external)

• Demonstrated experience in leading multicultural and remote teams

Preferred Qualifications:

• Green Belt / Black Belt certified or familiar with Six Sigma quality concepts and tools

• Knowledge of ISO 13485 and CE Mark requirements

are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.