SAP HANA Senior Product Specialist Database Competence Center 

United States, California 

596866457

What you'll do

We are seeking a Senior Product Specialist with deep HANA knowledge and extensive customer management experience. This is a very technical, hands-on position. You will be responsible for:

• Providing expert-level technical support to HANA database customers and other stakeholders.
• Supporting customer and different SAP organizations with complex HANA projects, acting as a bridge to the HANA Development organization.
• Managing critical customer escalations, customer care programs and quality initiatives.
• Leading the implementation of proof-of-concept projects at early product stages.
• Providing product feedback to the HANA Development team.
• Supporting the most complex and technically challenging HANA implementations.

Role Requirements (must-haves)

• Minimum of 5 years of relevant professional work experience in customer-facing roles.
• University degree or equivalent, preferably with solid background in Computer Science, but Engineering, Mathematics, or Physics are also acceptable.
• Advanced knowledge in relational database technologies.
• Experience with HANA administration and performance optimization.
• Experience collecting and assessing complex traces.
• Experience troubleshooting HANA issues. Great analytical thinking with versatile and innovative problem-solving skills.
• Advanced communication skills for proper interaction with customers and internal stakeholders.
• Relationship and trust building skills.
• Experience with operations of large business applications/systems.
• Ability to learn autonomously and without guidance.
• Comfortable managing uncertainty.

Optional skills (nice-to-haves)

• Knowledge of SAP’s warehouse solutions (e.g. BW on HANA, native HANA EDW / data mart solutions) and/or knowledge of SAP’s suite solutions (e.g. Suite on HANA, S/4HANA)
• Knowledge of SAP Analytics Cloud
• Knowledge of SAP Datasphere
• Knowledge of programming languages (e.g. ABAP, C++, Python, Unix shell etc.)
• Knowledge of Linux and enterprise computing solutions (high availability, file systems, computer networks etc.)
• Knowledge of cloud computing concepts and services.

We win with inclusion

Specific conditions may apply for roles in Vocational Training.