SAP HANA Senior Product Specialist Database Competence Center 

Canada, British Columbia, Vancouver 

344192369

THE ROLE

We are seeking a Senior Product Specialist with deep HANA knowledge and extensive customer management experience. This is a very technical, hands-on position. You will be responsible for:

• Supporting customer and different SAP organizations with complex HANA projects, acting as a bridge to the HANA Development organization.
• Managing critical customer escalations, customer care programs and quality initiatives.
• Leading the implementation of proof-of-concept projects at early product stages.
• Providing product feedback to the HANA Development team.
• Supporting the most complex and technically challenging HANA implementations.

Role Requirements (must-haves)

• Minimum of 5 years of relevant professional work experience in customer-facing roles.
• University degree or equivalent, preferably with solid background in Computer Science, but Engineering, Mathematics, or Physics are also acceptable.
• Advanced knowledge in relational database technologies.
• Experience with HANA administration and performance optimization.
• Experience collecting and assessing complex traces.
• Experience troubleshooting HANA issues. Great analytical thinking with versatile and innovative problem-solving skills.
• Advanced communication skills for proper interaction with customers and internal stakeholders.
• Relationship and trust building skills.
• Experience with operations of large business applications/systems.
• Ability to learn autonomously and without guidance.
• Comfortable managing uncertainty.

Optional skills (nice-to-haves)

• Knowledge of SAP’s warehouse solutions (e.g. BW on HANA, native HANA EDW / data mart solutions) and/or knowledge of SAP’s suite solutions (e.g. Suite on HANA, S/4HANA)
• Knowledge of SAP Analytics Cloud
• Knowledge of SAP Datasphere
• Knowledge of programming languages (e.g. ABAP, C++, Python, Unix shell etc.)
• Knowledge of Linux and enterprise computing solutions (high availability, file systems, computer networks etc.)
• Knowledge of cloud computing concepts and services.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

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