SAP Senior SAP HANA Database Management Enhanced 

Canada, Ontario, Toronto 

534593976

1. Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.
2. Technically skilled in Database Technologies like HANA/ASE/MSSQL – with expert level knowledge in any one of the databases.
3. Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
4. Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system.
5. Root Cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies
6. Analyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
7. Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
8. Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
9. Process improvement initiatives for daily operational activities
10. Streamline standard operating procedures by focussing on automation enhancements.
11. Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.

⦁ 8+ years of related professional experience
⦁ Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
⦁ Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
⦁ Professional Certification of Database Platforms with exposure to Project Management tasks including PMP and ITIL certification.
⦁ Capacity to continuously acquire new knowledge in an independent and proactive way.
⦁ Good analytical and solution-oriented thinking
⦁ Very good communication and networking skills
⦁ Experience of safeguarding customer relationship.
⦁ Strong customer service focus
⦁ Very good English language skill.

EXPECTED TRAVEL

• Expected travel requirement is 10%

We win with inclusion

Specific conditions may apply for roles in Vocational Training.