Cyberark Revenue Operations Manager 

United States 

591880598

Responsibilities:

• Collaborate with the VP of Renewals to develop and own the planning cadence for the Renewals business
• Collaborate with the VP of Customer success to develop and own the planning cadence for the Customer Success Manager organization
• Design the requisite operating rhythm to track performance compared to goal and drive shifts in strategy throughout the year
• Build a framework and supporting analytics for insight into Renewals & CSM teams’ capacity, account assignment, segmentation, etc.
• Establish reporting and analytics of key post-sale KPIs such as adoption metrics, implementation and onboarding, and other measures focused on the adopt & renew phases of the customer journey
• Actively drive initiatives geared towards improving data & analytics for the Renewals & Customer Success Organizations
• Partner with other functions such as HR, Finance, Legal and various other teams at to assist in addressing issues, building plans, and delivering programs
• Work with the Finance team regarding compensation plan designs and updates
• Drive headcount and budget planning throughout the year

• 5+ years of experience in planning roles relating to Renewals, Customer Success, SaaS sales, or other related fields
• Broad functional understanding of planning cycles in high-growth business-to-business technology environment
• Strong project management skills and drive for ownership and results
• Ability to structure and execute complex analyses and synthesize into clear, actionable insights with business impact
• Familiar with SFDC and Data visualization tools (e.g., Tableau)
• Excellent verbal and written communications skills, including presentation skills to all levels within the organization
• Experience managing senior stakeholders within the organization
• Ability to multi-task and work in a dynamic, fast-changing entrepreneurial environment
• A smart, bold but humble attitude to work collaboratively with CyberArkers across the organization