Amazon Network Development Engineer InfraComms 

United States, Washington, Seattle 

589613475

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
• Provide critical network operations support to internal customers, dive deep into circuit performance to identify and troubleshoot chronic problems such as link flaps, outages and latency spikes.
• Conduct data acquisition and to support service assurance and performance management of the services provided by the suppliers.
• Develop mechanisms to automatically engage suppliers for chronic circuits.
• Develop mechanisms to track RFO’s for chronic circuits ensuring we don’t have repeat offenders and drive service improvement plans where appropriate.
• Deliver a solution to maintain carrier escalation matrices and up-to-date contact details.
• Influence carriers and work closely with them to open and adapt their ticketing system APIs to AWS requirements (ticketing and maintenance notifications).
• Build an effective process for working with the backbone business development team, the backbone provisioning team and the network operations team to ensure services are delivered and maintained per technical specifications and service level agreements.
• Create and review documentation and processes regarding recurring operational issues, new standard operating procedures, knowledge transfer material, etc.
• Identify and drive opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools
• Deliver availability, latency and utilization reports of the backbone network on a regular cadence.
A day in the life
As an NDE in the InfraComms team, you will be responsible for:
• Handling both reactive and proactive operational issues related to AWS's external network services such as PNI, Public Peering, Transit, Embedd Caches, and Backbone.
• Engaging in advanced triaging for critical services and maintaining ownership of troubleshooting and communication.
• You will also enhance and develop mechanism to further improve AWS network processes for a better availability and connectivity.About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor’s degree in a technical discipline or equivalent experience in a large–scale network environment
- 1+ years experience in a network focused hands-on technical role working with IP routing protocols/technologies and platforms in large scale data center and/or WAN network environments.
- 1+ years Unix/Linux command line experience

- Thorough understanding of TCP/IP networking, IP routing, Server Load Balancing, and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, Server Load Balancers, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc.
- Expereince and ability to script in Perl, Python, shell, C or C++ is highly desirable