Uber Customer Success Manager Uber Direct 

United States, West Virginia 

589005304

About the Role

Key Responsibilities:

1. Own the growth strategy and planning for Direct account partners and drive execution of plan
2. Obtain and analyze merchant data to identify trends in order to achieve the growth strategy
3. Cultivate and maintain relationships with key stakeholders, understanding merchant needs and driving positive outcomes.
4. Monitor and report on feedbacks, trends, and insight from our partners
5. Identify and capitalize on market opportunities to propel business advancement.
6. Lead cross-functional teams to address complex merchant challenges, influencing new product features or business processes.

- - - - What You'll Do ----

1. Act as the primary liaison for key enterprise merchants, managing inquiries and providing consultative support.
2. Develop and monitor business strategies across short, medium, and long-term horizons, adapting plans as needed.
3. Collaborate internally to spearhead new product development or process enhancements, addressing ongoing operational challenges faced by merchants.

- - - - What You'll Need ----

1. Native Japanese & business level English
2. Minimum of 7 years of experience in managing large enterprise accounts, preferably in the technology sector.
3. Proven sales and commercial strategy expertise, with the ability to analyze sales data and key metrics and translate insights into actionable plans.
4. Exceptional communication skills, adept at engaging with various stakeholders including senior client representatives and internal technical teams.
5. A proactive approach, ready to take initiative and drive results.
6. Demonstrated resilience in the face of challenges; ability to solve complex problems

- - - - Preferred Qualifications ----

1. Strong analytical abilities, with proficiency in SQL and data analysis to drive decision-making.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .