JPMorgan International Onboarding Manager - Team Lead – Vice President 

Australia, New South Wales, Sydney 

588834001

Job Responsibilities

• Provide direction, support and facilitation for the IOS hub to successfully execute global product implementations focused on service excellence.
• Develop and own key metrics that drives team productivity and delivers value to functional partners
• Leverage technology and ensure innovation and adoption by the IOS to aid the client experience
• Build relationships globally that promote a client centric organization which supports the business’ initiatives
• Identify and simplify opportunities for clients to work with us by challenging assumptions and operating models for continuous improvement
• Act as a business coach to help the team achieve operational excellence and challenge them to think creatively about onboarding opportunities; share best practices and lessons learned across the team
• Partner and influence shared purposes through trust and teamwork across businesses and functions
• Promote growth of the individual team members via the firm’s Performance Development framework
• Promote an inclusive and diverse work environment
• Institute a strong governance framework with strict adherence to risk and controls policies, regulatory guidelines and security measures

Required qualifications, capabilities and skills

• 10 or more years of client consulting or financial services experience
• Minimum 5 years of team leadership/management experience, including coaching or mentoring employees
• Experience adapting to a fast paced, changing, dynamic client-facing work environment while driving results
• Demonstrated ability to work in a team environment, to manage conflict and change, and mobilize internal resources when required
• Strong business acumen combined with demonstrated experience of the application project management methodology
• Excellent interpersonal, influencing, communication and partnership skills
• Ability to anticipate, analyze and synthesize data and provide holistic insights
• Experience in risk awareness and skills to develop and ensure quality program set ups
• Bachelor's degree

Preferred qualifications, capabilities, and skills

• Technical working experience in eCommerce, payments, Business-to-business (B2B) system integration and Enterprise Resource Planning (ERP) like Oracle, Systems, Applications and Products in Data Processing (SAP) and JDEdwards
• Master of Business Administration (MBA)
• Project Management Professional (PMP), Culture, Automation, Measurement, and Sharing (CAMs), PRojects IN Controlled Environments (Prince2)
• International work experience
• Understanding and experience with the Risk and Control Self-Assessment framework