JPMorgan Onboarding Team Manager - Vice President 

India, Karnataka, Bengaluru 

284417470

The CBCO group is seeking a Specialist who will work closely with the Implementation Consultants / International Onboarding Leads / Clients and be responsible for coordinating all aspects related to client Onboarding related activities.

Job Responsibilities:

• 15+ years of People and resource management (e.g. people development, attrition, pipeline/skills monitoring, training programs) for the team.
• Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements and cycle time expectations.
• Strong experience with organizational change and business controls management; proficiency in process improvement and RPA tools and techniques will be an advantage.
• Excellent listening skills along with simple, clear and customer-centric business writing skills is a must.
• Proven problem solving skills with strong project management experience, Project Management Professional (PMP)/ PRINCE2® certification will be an advantage.
• Strong ability to Identifying gaps/exceptions and recommend possible solutions in process & procedures.
• Exhibit total ownership of stakeholder engagement with strong focus on client satisfaction.
• Demonstrate creative problem solving and solid judgment/decision making skills.
• Lead and coordinate strategic business initiatives.

Required qualification, skills and capabilities:

• Functional experience in end to end banking and financial services industry, should also include experience in managing Client Service, Back office or Middle office Operations, Client Onboarding and KYC functions.
• Exceptional verbal and written communications skills.
• Strong interpersonal and relationship building skills.
• Knowledge of Microsoft Suite of products.
• Demonstrated ability to build, maintain and navigate the organization using formal/informal networking skills.
• Behavioral skills, Leadership, Problem solving and time management.
• Knowledge of financial services functions, banking treasury products and awareness of regulatory and compliance environments.
• Knowledge of Tableau, Qliksense dashboards and other reporting tools.
• Proficiency of leveraging SharePoint for collaboration and workflow purposes.
• Cash Management and Treasury Services product experience and knowledge would be added advantage.