Unity Credit Collections Analyst 

India, Karnataka 

58688417

This is a hybrid position based in our Bangalore office. General working hours for this role will be 2pm-11pm IST during the weekdays.

Relocation support is not available for this position.

Work visa/immigration sponsorship is not available for this position.

• Perform credit checks for new customer accounts and update credit for existing customers based on positive/negative information.
• Monitor, review, follow-up and resolve issues related to overdue account receivables and Contact customers with past due invoices, exercising considerable judgment, professionalism and tact.
• Escalate issues to Supervisor and Account Managers when their intervention or awareness is required and perform account reconciliations to ensure that outstanding balances are correct.
• Review unapplied credits and handle refund requests and respond to customer inquiries with respect to billing, suspension of services and collections in accordance with company SLAs.
• Ad-hoc, special projects, and other requests as needed

• Credit and collections experience in a fast paced SAS/high-tech industry
• Must be self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment with minimal supervision
• Experience with Workday, Netsuite, Zuora and/or Salesforce
• Excellent communication skills and the ability to communicate effectively across departments and at different levels
• Knowledge of excel at an intermediate level

• Adept at handling shifting priorities and meeting deadlines
• Proven attention to detail
• Proactive and eager to learn and try new things
• Ability to work with team members spread across multiple locations

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.