Unity Manager Credit Collections 

India, Karnataka 

851877204

• Lead, mentor, and manage collections team providing direction, setting goals, and conducting performance evaluations.
• Drive achievement of collection targets, manage Days Sales Outstanding (DSO), and minimize bad debt reserves.
• Monitor accounts receivable aging reports and implement proactive measures for overdue accounts.
• Mentor and train collectors on collection activities via calls and emails to recover past-due balances and handle escalation calls or whenever the customer seeks supervisory intervention.
• Identify and lead automation and process improvement initiatives for the collections function.
• Prepared and ready to jump in to support the team and to assist customers in case of call overflow (queue, repo’s, bad debt, auctions) and AR trends analysis for month-end and Ad-hoc analysis and reporting.

• Strong experience of Credit Management and Collection management experience.
• Expertise in team management. Very strong Microsoft Excel skills (lookup functions, pivot tables, etc.) and experience working with large amounts of data.
• Experience with NetSuite, Salesforce, Workday.
• Excellent communication and interpersonal skills and ability to work independently and make decisions in a fast-paced environment.
• Proven ability to effectively work cross functionally with all levels of a company, particularly executive sales management.

• Experience in Software and Advertising industries.
• Order-to-Cash business process management experience.

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.