West Pharma Analyst Credit & Collections 

Ireland, Dublin 

674448424

In this position, you will play an integral role in the working capital activities of West Pharmaceutical. Reporting to the Credit and Collections Team Lead, you will support the Global Credit and Collections department in the delivery of assigned accounts receivable activities.

• Resolving customer disputes
• Monthly account statements/ reminder
• Maintain customer master data
• Ensure relevant SLA’s and KPI’s are achieved
• Escalate issues timely in accordance with escalation policy
• Maintenace and management of credit release
• Support and closely work with Credit Risk to manage customer credit limits/risk profile and payment terms
• Assist with reconciliation and application of unidentified payments
• Prepare and process refunds
• Ensuring remittance are supplied by the customer in a timely manner
• Support key controls and audit compliance activities in relation to the credit and collection's function, while always ensuring integrity and compliance
• Assist with month end closing activities and reporting
• Proactively identify process improvement opportunities within C2C
• Maintaining of DTP's and up to date SOP
• Support any system implementation
• Managing customer portals
• Other duties as assigned

• Bachelor's Degree Third level qualification in Finance, a related field or equivalent experience preferred

• Minimum 3 years of relevant SAP experience in cash applications and accounts receivable activities required
• Minimum 3 years demonstrated previous experience of cash applications automation implementation required
• Minimum 3 years previous shared service centre experience with multinational publicly quoted company required

• Fluency in a second European language desirable
• Proficiency in MS Office applications
• Knowledge of ERP (SAP)
• Customer focused with excellent problem solving and communication skills (written and oral)
• Excellent organizational skills, with the ability and agility to adapt in a fast-paced environment.
• Ability to work independently and as part of a team.
• Attention to detail
• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description.
• Able to always comply with the company’s safety policy