המקום בו המומחים והחברות הטובות ביותר נפגשים
Required/Minimum Qualifications
o OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.
Other Requirements
Additional or Preferred Qualifications
Technical Support Engineer - The typical base pay range for this role across Canada is CAD $91,000 - CAD $168,400 per year.
Find additional pay information here:
Microsoft will accept applications for the role until August 14, 2024.
Response and Resolution
· Resolves highly complex cases and by working on the end-to-end on case resolution. Serves as an escalation point for other engineers to assist in resolving cases. May have to work with product group or engineering team.
· Assists in the development of end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) for new and existing technology.
Product/Process Improvement
· Acts as a trusted advisor to the product group, in a designated discipline or technology, to influence, improve, or propose fixes.
· Reviews diagnostic processes and collaborates to design complete systems that simplify tools automation and eliminate systematic diagnostic issues. Builds automation tools.
· Makes improvements based on feedback provided. Translates feedback and creates processes and workflows for case resolution.
· Leads case triage meetings and/or case discussions to share knowledge with other engineers and develop customer solutions. Takes learnings from triage meetings to communicate readiness needs to manager or readiness team.
משרות נוספות שיכולות לעניין אותך