Microsoft Technical Support Engineer 

Canada, British Columbia, Vancouver 

963145783

Required/Minimum Qualifications

• 5+ years technical support, technical consulting experience, or information technology experience

o OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.

Other Requirements

• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirementsinclude, butare not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications

• Microsoft Technology Certifications.
• Experience in a customer-facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, IT Admin/support, Systems Development, or Consulting or IT/Network Operations.
• Experience in one or more of the following:
• Deep understanding of Cloud services (Preferably Azure), (Experience with other cloud service like AWS is also a plus)
• Experience in Azure architecture and its components (Compute, Storage, ARM, Networking)
• Microsoft AI services – Azure Machine Learning
• Python, R, REST concepts, .NET, Java, JavaScript, Scala, C/C++ and debugging
• Familiarity with development: tools, language, process, methods, troubleshooting
• Experience with Data Science, generative AI solutions

Technical Support Engineering IC4 - The typical base pay range for this role across Canada is CAD $91,000 - CAD $168,400 per year.

Find additional pay information here:

Response and Resolution

· Resolves highly complex cases and by working on the end-to-end on case resolution. Serves as an escalation point for other engineers to assist in resolving cases. May have to work with product group or engineering team.

· Assists in the development of end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) for new and existing technology.

Product/Process Improvement

· Acts as a trusted advisor to the product group, in a designated discipline or technology, to influence, improve, or propose fixes.

· Reviews diagnostic processes and collaborates to design complete systems that simplify tools automation and eliminate systematic diagnostic issues. Builds automation tools.

· Makes improvements based on feedback provided. Translates feedback and creates processes and workflows for case resolution.

· Leads case triage meetings and/or case discussions to share knowledge with other engineers and develop customer solutions. Takes learnings from triage meetings to communicate readiness needs to manager or readiness team.

• Embody our