SAP Technical Support Engineer 

Canada, British Columbia, Vancouver 

28490477

EXPECTATIONS AND TASKS

• Among other responsibilities, you should expect to do many of the following:
• Investigate and resolve critical system issues for Enterprise level Fortune 500 companies.
• Analyze complex, real world, unique problems; often working in production environments.
• Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better.
• Meet, work and talk with colleagues and customers from all around the world!
• Master SAP software that is being used by industries, governments and multinational companies around the globe.
• Participation in After Hours Support & Weekend shifts as scheduled.

EDUCATION AND QUALIFICATIONS / SKILLS AND CORE COMPETENCIES

• Bachelor’s degree in computer science or a relevant field; Masters degree preferred.
• Excellent English communication skills (written and spoken).
• Excellent diagnostic and technical analysis skills.
• Strong team player and collaborative mindset for a global team.
• Enjoy working directly with customers through phone, chat, screensharing and case management system.

WORK EXPERIENCE

• 2 to 5 years of relevant experience - software support or systems administration for enterprise-level software systems or cloud services, and/or databases such as HANA, Oracle, SQL Server, and DB2.
• Experience with Linux, Solaris, HP-UX, or AIX systems.
• Experience with SAP ERP Systems would be beneficial.
• Prior customer service or customer support experience preferred.

We win with inclusion

Specific conditions may apply for roles in Vocational Training.