Honeywell Service Operations Leader 

United States 

584527606

You will report directly to our Regional Service Operations Manager and you’ll work remotely. In this role, you will impact the success of our Customer Support operations by ensuring the highest level of customer satisfaction. You will guide a team of Support professionals, develop and implement Support strategies, and work with cross-functional teams to drive continuous improvement. KEY RESPONSIBILITIES

• Guide a high-performing Customer Support team, providing guidance, coaching to team members
• Develop and implement Customer Support strategies and initiatives to enhance customer satisfaction
• Manage Customer Support projects, including resource allocation, project planning, and monitoring progress
• Resolve escalated customer issues and provide expert assistance in complex cases
• Work with other departments to address technical demand and improve service delivery
• Travel to customer sites
• Deliver reports
• Workwith the local team of field service managers to support their needs

YOU MUST HAVE

• Minimum 3 years of experience in the field or in Customer Support Management
• Strong technical proficiency

WE VALUE

• Basicunderstanding of contracts and contract growth
• Goodcommunication skills to interface with customers
• Administrative skills or the ability to show youcan juggle multiple tasks
• Bachelor's Degree in a related field
• People management
• Contract Experience
• Excellent problem-solving skills
• Customer-centric mindset
• Project management skills
• Team building skills
• Adaptability to change

• JOB ID: HRD239349
• Category: Customer Experience
• Location: 512 Virginia Dr,Fort Washington,Pennsylvania,19034-3264,United States
• Exempt