Philips Healthcare Service Operations Leader & 

United States, Pennsylvania 

115930449

Job Description:

The Healthcare Service Operations Leader will oversee the

The Operations Leader will provide strategic oversight and operational leadership to achieve the following outcomes:

• Deliver High-Quality Clinical Reporting: Oversee processes that ensuretimely,accurate, and comprehensive clinical reporting, fostering client and patient satisfaction while driving ongoing improvements in productivity and quality.

• Leverage Data-Driven Insights:Utilizeinternal performance metrics and external market intelligence to inform decision-making, enhance agility, improve service quality, and maximize revenue opportunities.

• Ensure Compliance and Excellence:Maintaincompliance with CMS requirements and internal quality/regulatory standards. Promote a culture of operational excellence and best practices across the organization.

This leader will also champion workforce development, mentor operational leaders, anda focus on innovation by implementing workflow enhancements such as AI-driven solutions to increase efficiency and productivity. With a proven ability to navigatecomplex, ambiguous environments and build strong relationships across internal and external stakeholders, the Healthcare Service Operations Leader will play a pivotal role in shaping the future of AM&D’s operational success.

Job Responsibilities include but are not limited to:

• Mentor and guide the growth and development of people leaders within the Clinical and Customer Service departments in AM&D.

• Provide ongoing coaching, feedback, and professional development to Key Operations Leaders, while enabling engagement across Healthcare Operations.

• Drive operational efficiency across Healthcare Operations, partnering closely with Revenue Cycle Management, Product Management, Commercial Leadership, and other key stakeholder departments in AM&D.

• Collaborate with Clinical and Customer Service operational leaders to prioritize patient safety and quality while improving operational efficiency, forecasting capabilities, and workforce planning.

• Organize and translate key initiatives into actionable plans across diverse functions and roles within the organization.

• and implement AI-driven workflow improvements to increase productivity and streamline processes.

• Build andmaintainstrong relationships with AM&D Leadership,representingcustomer requirements and advocating for service and support improvements.

• participatewith senior leaders to develop and execute strategic plans andobjectivesaligned with organizational goals

• Educate senior leaders on business capabilities and drive transformation by promoting adoption of standards and best practices for effective performance.

• Serve as a direct point of contact for managing executive escalations with professionalism and urgency.

To succeed in this role, you bring the following skills and experience:

• Bachelor’s Degreerequired,Master’s Degree

• track recordin the healthcare or medical device industry, with 15+ years of managerial and leadership experience.

• Extensive experience leading large teams (200+ employees), including 24/7 operations, call centers, and workforce planning and development.

• in clinical and healthcare service operations, with the ability toidentify, evaluate, and resolve critical issues using professional concepts.

• Excellent leadership, communication, negotiation, and presentation skills, with the ability to effectively engage executive stakeholders.

• Skilled in navigating ambiguous situations and managing cross-functional collaboration within fast-paced and complex business environments.

• Strong interpersonal skills, with a proven ability toestablishand maintain productive working relationships across internal and external stakeholders, as well as multiple levels and functions.

• Demonstrated ability to communicate complex clinical or technical issues to diverse, non-clinical, and non-technical audiences.

• operatingin CMS-regulated environments and successfully implementing CMS requirements into productive operational settings.

• Ability to work both independently and as part of a cross-functional team, fostering collaboration to achieve organizational goals.