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IBM Customer Service Specialist 
Mexico, Jalisco, Guadalajara 
583500177

Yesterday
Your role and responsibilities

As a Customer Support Representative, you will be the first line of contact for our customers, providing them with fast and effective solutions through different communication channels (email, chat, phone, etc.). Your role will be key to ensure the satisfaction of our users and help them solve any doubt or inconvenience in a friendly and efficient way.

Required education
Bachelor's Degree
Required technical and professional expertise

Excellent verbal and written communication skills, with a positive and friendly attitude.
* Ability to solve problems creatively and quickly.
* Ability to work as part of a team and adapt to a dynamic environment.
* Basic knowledge of customer service tools (live chat, etc.).
* Eager to learn and grow within the company.
* Previous experience in customer service (preferable, but not essential).
* Proactivity, responsibility and desire to make a difference.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.