Johnson Electric Customer Service 

Mexico, Zacatecas 

465610682

As our next Customer Service Representative, you’ll be at the forefront of ensuring that system orders are created with the correct order type and billing chain, reducing delivery delays, and timely creating internal production orders in the system (Oracle). Your customer service experience will be key to driving our success and pushing the boundaries of what’s possible.

• Collaborative Culture: A supportive and collaborative work environment where teamwork and knowledge sharing are encouraged.
• Competitive Compensation: Attractive salary packages and comprehensive benefits that reward your hard work and dedication.
• Global Presence: Be part of a global company with diverse teams and the opportunity to work on international projects.
• Career Growth: Clear career paths and advancement opportunities within the company.

• Fulfill customer requirements such as shipping documentation, ASN submissions, portal maintenance, dispute resolution, alert responses, CUMs, and more.
• Ensure system orders are created with the correct order type and billing chain.
• Eliminate delivery delays.
• Timely create sales orders and internal production orders in the system (Oracle).
• Ensure optimal inventory levels in the warehouse to fulfill customer orders on time.
• Prepare a weekly shipping plan and communicate it to the shipping and quality departments.
• Maintain an on-time delivery rate above 90%.
• Maintain customer satisfaction levels above 90%.

• University degree in Administration or related field, or equivalent experience.
• 1 year of customer service experience in the automotive industry.
• Experience with customer portals, preferably Stellantis.
• Strong Excel skills.
• Advanced English proficiency.
• Experience with MRP systems, preferably Oracle.

Apply online at