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What will you do?
Deliver complex technical documents including feature descriptions, installation guides, and release notes, using industry best practices
Work closely with senior writers, content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation
Collaborate with cross-functional teams and globally distributed subject-matter experts to ensure timely delivery of your work items for each release
Understand the complexities of our product/technology so you can clearly communicate how it works and why it matters
Partner with documentation team members to inventory, organize, and publish content using Red Hat tools
Review content analytics to understand customer impact, create user stories, and influence future content creation decisions
Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
Keep up to date on our offerings, customer use cases, and support issues
Master the use of our documentation toolchain, including the publishing platform and issue tracking
What will you bring?
Fluent written and verbal communication skills in English, with a keen eye for detail
Proven record of writing documentation and procedural materials for multiple audiences
Ability to collaborate with engineering and actively engage subject matter experts to gather technical inputs
Capability in taking initiative, diagnosing and solving problems, and prioritizing work to meet defined objectives
Skills to analyze user needs and write for a specific audience, adjusting the level of complexity to match their requirements
Exposure to style guides, minimalism principles, content journeys, and topic-based documentation
Demonstrated aptitude for continuous learning
Firm understanding of the software development life cycle (SDLC)
Experience working with Agile development methodologies and fast delivery
Experience working with version-controlled repositories, Git is preferred
Experience working with DITA is preferred
Knowledge of operating within a Linux environment is a plus
Familiarity with open source philosophies and Red Hat products is a plus
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