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Limitless High-tech career opportunities - Expoint

Red hat Technical Writer 
India, Maharashtra, Pune 
959701789

28.07.2024

What will you do?

  • Deliver complex technical documents including feature descriptions, installation guides, and release notes, using industry best practices

  • Work closely with senior writers, content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation

  • Collaborate with cross-functional teams and globally distributed subject-matter experts to ensure timely delivery of your work items for each release

  • Understand the complexities of our product/technology so you can clearly communicate how it works and why it matters

  • Partner with documentation team members to inventory, organize, and publish content using Red Hat tools

  • Review content analytics to understand customer impact, create user stories, and influence future content creation decisions

  • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

  • Keep up to date on our offerings, customer use cases, and support issues

  • Master the use of our documentation toolchain, including the publishing platform and issue tracking

What will you bring?

  • Fluent written and verbal communication skills in English, with a keen eye for detail

  • Proven record of writing documentation and procedural materials for multiple audiences

  • Ability to collaborate with engineering and actively engage subject matter experts to gather technical inputs

  • Capability in taking initiative, diagnosing and solving problems, and prioritizing work to meet defined objectives

  • Skills to analyze user needs and write for a specific audience, adjusting the level of complexity to match their requirements

  • Exposure to style guides, minimalism principles, content journeys, and topic-based documentation

  • Demonstrated aptitude for continuous learning

  • Firm understanding of the software development life cycle (SDLC)

  • Experience working with Agile development methodologies and fast delivery

  • Experience working with version-controlled repositories, Git is preferred

  • Experience working with markup languages, AsciiDoc is preferred

  • Knowledge of operating within a Linux environment is a plus

  • Familiarity with open source philosophies and Red Hat products is a plus