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Apple Business Process Analyst AppleCare BPR United States, Texas, Austin 574126994
20.07.2024
Description
As a BPR Business Process Analyst you will strategize with leaders and cross-functional subject matter experts to find opportunities for process improvement. You will be the main driver of process transformations, analyzing process issues and technical gaps, envisioning solutions, building consensus, and preparing business teams to implement and adopt new processes and tools. Your work will include both standalone process optimization and to-be processes associated with changes to AppleCare systems.Uncover, analyze, and prioritize process- and technology-related opportunities for improvementMap current and future processes based on interviews with subject matter experts and partnersRecommend solutions for improvementBroker consensus among stakeholders to adopt proposed changesDefine and measure success for process improvements
Minimum Qualifications
- Bachelor’s degree, or 3 years work experience leading successful projects to improve complex, cross-functional processes
- Proficiency using process improvement methodologies, techniques, and tools
- Experience evaluating and improving effectiveness of technical systems and tools that are (or could be) used in a process
Preferred Qualifications
- Six Sigma Green Belt certification, or equivalent
- Project management and/or change management experience
- Clear and concise communication, written and spoken
- Interview skills: preparing questions, listening, note-taking, following up on key responses, digging deeper, extracting meaning
- Able to cut through chaos and navigate ambiguity to clarify objectives and execution plans
- Service, warranty contract, and/or supply chain experience
- Willingness to “Think Different” and generate creative solutions
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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