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Apple Manager - AppleCare Business Process Re-engineering BPR Singapore 535972178
01.06.2024
Description
As a BPR Manager you will:- Develop strong partnerships and communicate regularly to key stakeholders to ensure quality of products and services.- Act as a liaison between business and technology groups to ensure business project requirements are met with ground breaking and scalable technology solutions.- Identify and consult on BPR opportunities and build strategic alliances to enable key change initiatives.
Key Qualifications
- 3+ years leading and developing teams
- Experience leading project managers and business process analysts
- 5+ years managing large-size, global cross-functional projects
- Steady leader who maintains awareness of big-picture objectives while helping teams navigate the details
- Track record demonstrating thought leadership, innovation, and effectiveness at influencing others
- Passion for motivating and inspiring teams to do their best work
- Hands-on approach with ability to dive deep into project details as needed
- Proficient knowledge of software development life cycle (SDLC)
- Extensive knowledge of one or more of the project management methodologies: Waterfall, Agile, Six Sigma etc.
- Experience with systems implementations (e.g., SAP, Oracle, CRM, CMS, web apps, and reporting & analytics)
- Strong communication, analytical, and time management skills
- Solid track record of managing timelines and meeting budget constraints
- Effectively and independently manage escalations and resolve conflicts
- Able to facilitate cross-functional meetings including at Sr. leadership layers and negotiate successful outcomes
- Experience in service and support functions desired
Education & Experience
Bachelor’s degree or equivalent, MBA a plus point
Additional Requirements
- Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women and protected veterans. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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