Role and Responsibilities
As a Vice President, Payment Application Support Engineer, you will be responsible for support of cloud (AWS, Azure) deployed applications related to Payment industry, which:
- receive card transactions from POS Terminals, Hosted Payment Pages, and forwarding them to Payment Processors
- onboard merchants to transaction processing applications, platforms
You can look forward to:
- Supporting Gateway applications that process card transactions for Visa, MC, AMEX, DISC.
- Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices, and procedures.
- Making strong technical decisions and complete tasks & assignments under limited supervision.
- Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.
- Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.
- Assisting the team in devising new support processes and ensure their implementation as per company policy.
Qualifications for Consideration:
- Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
- Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.
- Knowledge of Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats, etc.
- Solid Project Management skills.
- Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
- Knowledge database concepts and MS Office.
- Must have good communication and vendor management skills.
Preferred Skills, Experience, and Domain Knowledge:
- Server Administration experience would be a plus to compliment the card industry experience.
- Administration of tools relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats etc.
- Experience with UL, Pargon and Astrex simulators, or other payment transaction simulators
- Python, Shell scripting, Putty, Oracle, SQL Server, MySQL
Domain Knowledge:
2-5 years of experience supporting payment gateway or acquiring systems. Familiarity with below areas of payments is necessary.
- Knowledge of ISO 8583 message standard, and its versions for different card networks like Visa, MC, Discover, Amex.
- E-commerce
- Hosted Payment Pages/Secure Acceptance
- Recurring and Tokenized payments
- Knowledge of payment modules of SPreedly, Shopify, Recurly, Netsuite,
- E-signature services like Docusign, rightSignature
- Mobile Payments
- Point of Sale Technologies
- REST APIs
- Fraud and Transactional Risk Management domain
- Settlements
Several years of experience with the technologies listed below is necessary.
- Linux –
- Scripting - python, shell
- Tools – Grep, awk, netstat, pstat, free, vmstat
- SQL – Oracle or Postgress
- Programming Language
- Java (enterprise JBOSS)
- Ruby (Ruby On Rails)
- Python
- Network monitoring
- Cloud
- AWS ( EC2, ECS, ALB, NLB, RDS, SQS, cloudwatch)
List of payment processors
Names of Gateway applications that are popular in APAC
- MIGS - Mastercard Internet Payment Gateway Service.
- Smarvista EPG and Integration Platform - https://www.bpcbt.com/integration-platform
- Compass Plus - https://compassplustechnologies.com/solutions/acquiring-solutions.html