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Bank Of America Vice President Payment Application Support Engineer Global Technology 
Australia, New South Wales, Sydney 
571261350

01.04.2025

Role and Responsibilities

As a Vice President, Payment Application Support Engineer, you will be responsible for support of cloud (AWS, Azure) deployed applications related to Payment industry, which:

  • receive card transactions from POS Terminals, Hosted Payment Pages, and forwarding them to Payment Processors
  • onboard merchants to transaction processing applications, platforms

You can look forward to:

  • Supporting Gateway applications that process card transactions for Visa, MC, AMEX, DISC.
  • Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices, and procedures.
  • Making strong technical decisions and complete tasks & assignments under limited supervision.
  • Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.
  • Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.
  • Assisting the team in devising new support processes and ensure their implementation as per company policy.

Qualifications for Consideration:

  • Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
  • Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.
  • Knowledge of Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats, etc.
  • Solid Project Management skills.
  • Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
  • Knowledge database concepts and MS Office.
  • Must have good communication and vendor management skills.

Preferred Skills, Experience, and Domain Knowledge:

  • Server Administration experience would be a plus to compliment the card industry experience.
  • Administration of tools relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats etc.
  • Experience with UL, Pargon and Astrex simulators, or other payment transaction simulators
  • Python, Shell scripting, Putty, Oracle, SQL Server, MySQL

Domain Knowledge:

2-5 years of experience supporting payment gateway or acquiring systems. Familiarity with below areas of payments is necessary.

  • Knowledge of ISO 8583 message standard, and its versions for different card networks like Visa, MC, Discover, Amex.
  • E-commerce
    • Hosted Payment Pages/Secure Acceptance
    • Recurring and Tokenized payments
    • Knowledge of payment modules of SPreedly, Shopify, Recurly, Netsuite,
    • E-signature services like Docusign, rightSignature
  • Mobile Payments
    • Apple Pay
    • Google Pay
  • Point of Sale Technologies
    • NCR
    • PAX
  • REST APIs
    • VISA Developer APIs
  • Fraud and Transactional Risk Management domain
  • Settlements

Several years of experience with the technologies listed below is necessary.

  • Linux –
    • Scripting - python, shell
    • Tools – Grep, awk, netstat, pstat, free, vmstat
  • SQL – Oracle or Postgress
  • Programming Language
    • Java (enterprise JBOSS)
    • Ruby (Ruby On Rails)
    • Python
  • Network monitoring
    • VPC flow logs
  • Cloud
    • AWS ( EC2, ECS, ALB, NLB, RDS, SQS, cloudwatch)

List of payment processors

Names of Gateway applications that are popular in APAC

  • MIGS - Mastercard Internet Payment Gateway Service.
  • Smarvista EPG and Integration Platform - https://www.bpcbt.com/integration-platform
  • Compass Plus - https://compassplustechnologies.com/solutions/acquiring-solutions.html