Boston Scientific Customer Care Admin Role 

India, Haryana, Gurugram 

570381613

Key Responsibilities

• Process orders coming in via fax or e-mail or and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
• Process stock deliveries to sales representatives in Region, as well as inventory transfers, as required
• Process complex country-specific orders & EDI fall-outs
• Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
• Arrange special deliveries on request
• Control and send out invoices
• File ordering documents and related records
• Handle service complaints from customers and/or sales representatives
• Follow-up short term consignment stocks with customers and sales representatives
• Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc
• Handle backorders
• Should be flexible to work in different shifts.
• Consistently meet / exceed productivity, timeliness, quality and incident targets as assigned

Requirements

• Performs complex or specialized assignments usually in the nature of projects, requiring working independently
• Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.
• Close to moderate supervision. Receives general instructions on routine work and detailed instructions on new assignments.
• Contacts are typically with individuals within own Function and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.
• Language: Fluent in English. An additional language is an asset
• Comfortable to work on rotational shifts (APAC and EMEA)
• Bachelor’s degree required
• 1+years or prior shared services / outsourcing; medical devices company supply chain function & applications eg SAP, ESKER, imaging & OCR solutions (desirable).
• IT technical skills: must understand & quickly learn underlying technical aspects of technology / system / applications
• International experience – Self-awareness of communication styles and cultural / global differences.