Your impact
- Lead coordination, serving as the liaison between Jacob’s consulting business for Geospatial across all lines of business and Corporate IT in your region.
- Manage ESRI ArcGIS enterprise and server administration, including software installation, maintenance, and updates on enterprise servers.
- Design and build future GIS systems to meet increasing needs and support our growing geospatial community of users.
- Create and maintain documentation related to best practices and standard operating procedures (SOP).
- Windows Server and IIS Administration
- Utilize ServiceNow ticketing system for user support and change related activities.
- Significant experience with relational database management systems (RDMS) such as MS SQL Server and Oracle. Design and customize database schemas and write custom SQL for data querying.
- Work with cloud technologies and hosting methodologies (Azure, AWS, GCP)
- Author Knowledge Base articles to enable end user self-service.
- Measure and refine support delivery for Global Enterprise GIS systems.
- Collaborate in a dynamic team environment with IT professionals, scientists, planners, engineers, and Geospatial Teams
- Communicate effectively with clients, subcontractors, regulatory agencies, and internal team members.
- Define business requirements and configure ESRI technology to meet them.
- Experience with ITIL service management concepts and methodologies; certification is a plus.
- Excellent interpersonal and telephone skills, organizational, planning skills and willing to talk in front of users.
- Proficient in problem resolution, promptly addressing incidents and issues.
- Analyze complex technical problems and troubleshooting systems related to ESRI technology such as application servers, databases, webservers, and networks.
- Ability to communicate to a global audience.
