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Cisco Customer Delivery Engineering Technical Leader United States, North Carolina, Cary 568030773
11.03.2025
Job Responsibilities:
- Operate and maintain the Cisco Unified Communication and Voice Environments
- Responsible leader for customer projects and related work.
- Availability to collaborate and perform changes in production change windows.
- Responsible for plan, design, implement (PDI) including required SVS lab testing.
- Deep understanding of the end user experience effect of the solutions developed for customer.
- Enable automated delivery of Unified Communication solutions and project work.
- Transfer knowledge of implemented software and processes to customer contacts via hands-on sessions, and by creating customer-facing documentation.
- Ability to explain technical issues and present information concisely to both technical and non-technical personnel. That includes the development of knowledge transfer (KT) documents.
- Maintain effective working relationships with assigned stakeholders and project managers.
- Effectively work independently and as part of a team to implement solutions for stakeholders.
- Plan, document, test, and complete highly complex Cisco Unified Communication and Voice upgrades and network migration activity.
- Handle requests for Cisco Unified Communication and Voice troubleshooting assistance.
- Typically requires BS, CS, or University degree equivalent and 6-10 years of relevant experience in Cisco Unified Communication or Collaboration Solutions Engineering.
- CCIE Cisco Certified Internet Expert (CCIE) Collaboration certification a plus
- Expert in Cisco Unified Communication and Voice, Cloud, WebEx Suite (WebEx Calling Dedicated Instance, Control Hub, Contact Center, Chat, Conferencing), CUCM, CUC, CER, SME, Expressways, Unified App
- Interpersonal skills to include consulting, negotiation, presentation/demonstration, and written communication.
- Excellent fix skills.
- Document creation skills such as the method of procedures, solution design, installation procedures, testing procedures, fix guides, etc
- 6-10 years in the field of Cisco Unified Communication and Collaboration Solutions
- 3-5 years of experience in designing, implementing, and operating Cisco Unified Communication and Collaboration Solutions
- Expert level knowledge in UC, Cloud, WebEx Suite, (WebEx Calling Dedicated Instance/Multi-Tenant, Control Hub, Contact Center, Chat, Conferencing, CUCM, CUC, CER, SME, Expressways, Unified App)
- Experience in Programming and Automation/APIs. Python and Ansible desired.
- Experience in IP Networking, Routing, Switching and Virtualization
- Knowledge of Microsoft Teams is desired.
- Experience working with and providing consultation to customers.
- Candidate must be self-motivated, team-oriented with strong interpersonal and presentation skills.
- Excellent written and verbal communication skills required.
- Leadership skills required.
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