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Cisco Customer Delivery Engineering Technical Leader 
Canada, Ontario 
802114654

07.04.2025

שיתוף

התחבר/י כדי להגיש מועמדות
**Application window is expected to close on 15/April/2025. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.***The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government classified environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Government of Canada SECRET Level clearance is desired or the successful applicant must be able to obtain a Canadian Government Security Clearance ***

Your Impact

As part of Cisco Canada’s Public Sector Canadian Secure Technical Services (CSTS) team you will:

  • Provide expert level consultation and troubleshooting for network topologies involving Cisco switching/routing products, SD-Access, Catalyst Center, and SD-WAN.
  • Work with a multi-functional team to support customers during critical network issues and handle a caseload of customer issues. Aim for total customer satisfaction by identifying, documenting, and resolving issues in a timely and efficient manner.
  • Address problems of diverse scope and complexity, requiring detailed analysis and data correlation.
  • Lead problem resolution efforts with internal partners.
  • Provide systems and product training to customers and contribute to building a technical support knowledge base.

Minimum Qualifications

  • Security Clearance: Canadian Citizenship with ability to obtain a Canadian Government Security Clearance.
  • Cisco Networking Solutions : Expertise in Cisco SD-Access and hands-on experience with Cisco Catalyst Center for campus network management. Proficient with Cisco Catalyst 9k platform.
  • Routing and Switching : Skilled in configuring and supporting IP routing protocols, including OSPF, ISIS, BGP, PBR, BFD, PIM, IGMP, and VPN protocols like DMVPN and GRE. Proficient in layer 2 switching protocols such as VTP, STP, MST, RSTP+, VLAN Trunking, EtherChannel, and 802.1X VLANs.
  • Communication skills : Strong communication skills with experience in problem-solving & troubleshooting in a highly collaborative working environment, including remote colleagues.
  • Education: BS in a technical field (CS/EE preferred) or equivalent with 8+ years of relevant experience.

Preferred Qualifications

  • Language Proficiency : Proficiency in both English and French is highly desired.
  • Technical Support : Experience with incident management, reactive support operations, or solving sophisticated technical problems.
  • Cisco Routing and Switching : Experienced with Cisco routing platforms such as ISR, ASR, 7600, and switching platforms including 2900, 3600, 3750, 3650, 3850, 4500, and 6500 series.
  • Cisco Security : Knowledge of Cisco Identity Services Engine (ISE) and Trustsec.
  • SD-WAN Technologies : Knowledgeable in Cisco’s SD-WAN technologies and experience in configuring devices for controller and edge router deployments.
  • Leadership : Assertive communication and technical leadership skills, especially in fixing scenarios over WebEx or telephone conversations.
  • Certifications : Professional or expert-level Cisco network certification (CCNP, CCIE) or equivalent technical/networking knowledge is preferred.

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