Cisco Customer Delivery Technical Leader 

Canada, Alberta, Calgary 

849780413

As part of CX Canada Advanced Services, you will deliver pioneering networking and architecture solutions, enhancing customers' missions by transforming their network infrastructure and data centers. Collaborating with service providers, you'll offer senior technical expertise and deep public sector knowledge, committed to customer missions.

• Customer Network Support: Assist customer operation teams in managing their networks while fostering a culture of prevention and proactive maintenance.
• Advanced Services Delivery: Lead the on-site delivery of Advanced Services Network Optimization for core networks and data centers, acting as Cisco's representative to the customer.
• Creative Problem Solving: Excel in a fast-paced, high-impact environment by creatively addressing escalated issues and challenging the status quo.
• Trusted Advisor: Build long-term relationships with customers by leveraging broad networking knowledge and specific expertise to become a trusted advisor.
• Network Optimization Expertise: Utilize Cisco's knowledge and internal resources to maximize network observability and enhance service quality.

• BS in a technical field (CS/EE preferred) or equivalent 8+ years related experience
• 8+ years of software programmability, automation, orchestration, virtualization, and/or security
• 8+ years experience communicating difficult concepts. Guides, influences, and persuades others either internally or externally
• 8+ years client-facing experience
• Cisco certifications, CCNA

• Mix of Service Provider core networking and Data Center skills
• Cisco DevNet certification
• IS-IS, OSPF, MPBGP, MPLS, L3VPN, L2VPN, EVPN, Inter-AS MPLS
• LACP, IGP fast convergence optimization, BGP PIC
• Segment-Routing, SRv6
• DC, NDFC fabric, Nexus, UCS, VMs
• Network management protocols including PTP, NTP, DNS, DHCP
• Traffic management including queuing, policing, shaping, WRED
• Multicast protocols for example PIM, IGMP, RP, BSR