Bank Of America Research & Adjustments Rep II 

United States, Texas, Dallas 

567199147

is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Key responsibilities include maintaining internal operational and financial controls and ensuring that they are observed for all assigned cases. Job expectations include ensuring that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system, and financial controls, and escalating matters or issues to leadership to ensure minimum risk occurs.

Line of Business Job Description:

Traveler’s Cheques (TC) team is responsible for the reconciliation, research, collection processing, and quarterly state reimbursement requests for cheques sold domestically and internationally from 1928 until 1993.

Responsibilities

• Sorting, categorizing, & scanning of mail received from financial centers and other financial institutions

• Creating incoming/outgoing collection cases with the intent to decision if they can be processed, rejected, or returned

• Perform payment processing through multiple applications depending on categorization

• Able to perform multiple duties throughout the course of shift

• Ensures accuracy and completion of end of day balancing within each category of work

• Completes work based on departmental established goals

• Works on daily incoming exceptions and maintains aged exceptions to a minimum

• Enters daily entries through internet based applications

• Performs routine or complex account maintenance depending on client account type

• Maintains high-volume portfolios

• Investigates and resolves issues and requests

Required Qualifications:

• Must have at least 1 year of Accounting work experience in the industry.

• Must be able to work Monday thru Friday in the office. Schedule work week is from 8:00am CST to 4:30pm CST.

• Must be highly organized with strong attention to detail and accuracy.

• Must have excellent time management and prioritization skills, with ability to meet deadlines.

• Demonstrate the ability to multi-task.

• Exhibit excellent verbal, written communication, and interpersonal skills.

• Consistently meets established performance standards on all job assignments.

• Check operations experience.

High School Diploma / GED / Secondary School or equivalent

Desired Qualifications:

• Highly motivated self-starter, proactive, with intense focus on results.

• Attention to Detail

• Customer and Client Focus

• Pipeline Management

• Research

• Critical Thinking

• Decision Making

• Problem Solving

• Written Communications

• Adaptability

• Collaboration

• Risk Management

• Deadline Driven

• Goal-Oriented

• Data-entry

• 10-Key