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Yotpo Customer Communication Manager Bulgaria, Sofia 566974600
04.03.2025
What You’ll Do
- Lifecycle Strategy Development – Develop and implement comprehensive lifecycle strategies aimed at enhancing customer experience and driving product adoption.
- Content Creation & Self-Service Resources – Build and manage a suite of self-service assets, including onboarding emails, release notes, tutorial videos, and in-app popups (e.g., via Appcues) that empower customers to engage with our product.
- Data-Driven Messaging – Collaborate with product analytics to test, measure, and refine communication strategies based on real-time user behavior, ensuring messaging is timely and contextually relevant.
- Experimentation & Iteration – Continuously test new communication approaches, iterate on messaging, and pivot strategies based on user feedback and performance metrics.
- Experience: You bring 2+ years of experience in customer communications management, customer engagement management, lifecycle marketing management, or related roles in a B2B SaaS environment.
- Marketing Messaging Expertise: You possess strong writing skills with a proven ability to craft persuasive marketing copy, product messaging, and content for diverse channels (emails, in-app notifications, videos, etc.).
- Language Proficiency: Native-level English skills with exceptional writing and editing abilities.
- Data-Driven Storyteller: Storing writing and communication skills with the ability to translating complex ideas into clear, compelling narratives.
- Customer-Obsessed: You are passionate about understanding user needs and designing communication strategies that enhance the customer experience.
- Innovative & Agile: You thrive in fast-paced, agile environments, continuously testing and iterating on strategies to drive engagement and retention.
- Collaborative: You excel at cross-functional collaboration and have experience working with product, analytics, and customer success teams.
- Tool Proficiency: Familiarity with tools such as Appcues, Pendo, email automation platforms, video production tools, and analytics solutions.
What we offer:
- Competitive salary and yearly bonus
- Equity in options
- Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
- Additional health insurance package
- Managing a fixed monthly budget for social benefits (Re:Benefit – a flexible online benefits solution)
- Food vouchers
- Individualized career development, rewards and recognition.
- E-learning portals and knowledge sharing sessions.
- Company backed Hackathons, Tech conferences, workshops events, etc
- Stocked kitchen and bar.
- Internal mobility program and refer-a-friend program
- We are now working in a flexible hybrid capacity.
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